Everything Natta does, one login — an AI-native contact centre
A full cloud telephony system your team logs into, with modular AI you switch on where it counts.
Your team logs in and runs a full contact centre — agents on softphones, inbound queues, intelligent routing, dispositions, call recording and live monitoring. Everything a conventional cloud dialler and phone system does, in one place.
But Natta is AI-native: built around AI from the ground up, not a legacy dialler with AI bolted on as an afterthought. The intelligence is the foundation — it decides when to call, proves every call is compliant, and runs your CRM, analytics and billing alongside.
And it's modular: switch on the AI Dial Scheduler, Call Audits, voice agents and messaging as you need them — all on the same platform, under one login. Add the AI that earns its place.
Switch on the AI that moves your numbers
Four AI capabilities, all running on the cloud telephony system your team logs into. Turn on as many or as few as you like — start human and scale into AI as the results land.
AI Dial Scheduler
Learns each lead's answer window and books the next call for the moment they pick up — more contacts from the same list.
AI Call Audits
Every call transcribed and audited against your rules, with the exact quote as evidence. 100% coverage, not a 2% sample.
AI Voice Agents
Inbound and outbound AI calls that qualify, route and warm-transfer — replacing your IVR with instant smart routing.
AI SMS & WhatsApp
Human-quality AI that replies in seconds and qualifies on the channel your leads actually answer.
A full telephony system your team logs into and runs
A full contact centre your team logs into
Human agents run inbound and outbound calling on a complete cloud telephony system — softphone login, queues, routing, dispositions, scripts, recording and live monitoring.
Everything your current dialler does — rebuilt AI-first.
Agent softphone login
Agents log in on VoIP handsets or softphones and run live calls — with multi-line, remote-agent support and on-hook auto-reconnect.
Inbound queues & groups
Route incoming calls to the right team with configurable inbound queues, per-group status counts and agent-to-queue assignment.
Intelligent call routing
Longest-wait, round-robin and closer-agent routing — plus a voice-AI receptionist that replaces your IVR and sends callers straight to the right department or person, with no menus or hold time.
Dispositions & status codes
A full disposition and status-code library with grouping, so every call outcome is captured cleanly and consistently.
Agent scripts
Rich-text scripts with versioning and per-campaign association, served to agents live during the call.
Call recording
Every call recorded, indexed and searchable by phone, campaign, agent, date or duration — ready for review and audit.
Live agent monitoring
A real-time roster with login time, campaign and call status, plus remote pause with reason codes, resume and clean logout.
Multi-line & remote agents
Provision remote agents anywhere with automatic phone setup, concurrent lines and server placement for distributed teams.
AI Dial Scheduler
Finds each lead’s answer window, then queues them for your agents or AI to call at the right moment
Answer-window learning
Learns when each lead actually picks up and queues the next attempt for that window — ready for a human agent or AI voice to dial
Avoid-hours intelligence
Hours where a lead has repeatedly gone unanswered are never re-booked
Explore and exploit
Leans into the windows that work while rotating into untested times to find new reachable hours
You set the cadence
Decide how many times to call each lead on each day — start from an Aggressive, Standard or Gentle preset, or set your own per campaign
Scheduler Strategy
"Best answer window for this lead is Tue–Thu, 2–4pm — next call booked for Tue 14:10."
You set the cadence
per campaignChoose how many times each lead is called on each day — by your agents or AI. Pick a preset or set your own.
When each attempt is due, the lead drops into the dialler queue for a human agent (predictive dial) or AI voice to call. Day 1 is the lead’s first attempt — set any day to 0 to skip it.
Every recorded call audited — with the evidence to prove it
Natta transcribes each recorded call, labels who said what, and audits it against your campaign’s rules — a defensible, regulator-ready trail on every call, not a manual sample. Aligned with GDPR, FCA and PCI obligations.
100% audit coverage
Audits run automatically after every qualifying call, or on demand — no 2% spot-check sample.
Transcription with speaker labels
Speech-to-text with agent-vs-customer diarisation, language lock and segment timestamps.
Write-your-own rules
Unlimited custom rules per campaign with critical / warning / info severity, plus a sensible default.
Webhooks on completion
Full results — not just pass/fail — delivered to your compliance and alerting stack, with retries.
Audit result
Partial — review"This call is being recorded for quality and training purposes."
"Can I just check this fits your monthly budget?" — asked, but not confirmed back to the customer.
No mention of APR or variable-rate conditions found in the transcript.
Each rule returns a result, a confidence score and the exact transcript quote as evidence.
Your CRM lives alongside the dial
Contacts, custom fields, SMS, appointments and AI bots in one place — so your data, communications and dialling aren't scattered across separate tools.
Built-in contact database
A CRM that lives alongside your dialling — detailed contact profiles, fast list views and search, with nothing to sync.
Custom fields
Capture the data your business actually needs on every contact, tenant-isolated so each customer's records stay private.
Appointment scheduling
Book, edit and track appointments in calendar or list views, with appointment statistics and reporting built in.
SMS & workflows
Two-way SMS with automated workflows triggered by events, metered through the same prepaid wallet as your calls.
AI bots & knowledge
Per-campaign AI assistant context — product information, scripts, FAQs and objection handling — so agents get the right answers.
Recycling & callbacks
Define per-status retry rules and book manual callbacks for the exact moment a customer asks, synced to the dialler instantly.
From qualified to booked — and connected to your closer
Once a lead is qualified, Natta books the appointment into your calendar and warm-transfers the caller to your best closer — with the full conversation and an AI intent score passed across, so your team never starts cold.
Books the appointment
Qualified leads get instant access to your calendar with AI-recommended slots. Natta handles objections and confirmations in the moment — no callback queue, no missed windows.
- Real-time calendar integration
- Slots prioritised for the lead
- Automated confirmations & reminders
Warm-transfers to your closer
The full conversation history and an AI intent score reach your closer the moment the call connects. Prospects arrive pre-qualified, warmed up and ready to convert.
- Complete conversation history passed across
- AI intent score and context notes
- Live transfer, matched to your best closer
Live operations, in real time
A WebSocket-powered command centre: live agents and calls, scheduled callbacks, completed audits and bookings — with a full reporting suite, AI Scheduler analytics and predictive staffing up to 24 hours ahead behind it.
Recent Activity
Real-time insights from your AI qualification system
One wallet, every billable activity
In-product, it’s simply "My wallet" — a prepaid balance for AI Agent calls, dialler, SMS and call audits, metered transparently in GBP.
One prepaid wallet
A single "My wallet" balance for AI Agent calls, dialler, SMS and call audits — every billable activity metered in one place.
Transparent rate card
Top-up, transactions, invoices, subscriptions and a published rate card in GBP, with real-time balance visibility.
Accurate, idempotent charges
Pre-call balance checks and automatic end-of-call billing that never double-charges, so your spend always reconciles.
Fail-open by design
A billing-service hiccup never stops live calls — the platform fails open so your team keeps dialling.
One clean API, fully documented
A consistent REST API — around 190 endpoints — with interactive docs, webhooks and real-time WebSocket streams to integrate Natta with your CRM, BI or compliance stack.
~190 REST endpoints
A consistent, well-documented REST API with a single predictable response format across every endpoint.
Interactive API docs
Explore and try every endpoint from interactive, browser-based API docs — easy to integrate with your CRM or BI stack.
Webhooks
Subscribe to events — including failed compliance audits — so results flow straight into your reporting and alerting systems.
Real-time WebSocket streams
Live operational data streamed over WebSocket for dashboards and integrations that need the moment-by-moment picture.
Secure, tenant-isolated access
Authenticated, access-controlled API with per-user campaign permissions and full data isolation between customers.
Built-in protection
Safeguards are built in, with a uniform success and error format that keeps integrations stable and predictable.
A fixed-recycle dialler hammers the clock. Natta learns the window.
Same list, smarter timing. The AI Dial Scheduler books each lead’s next attempt for the moment they’re most likely to pick up — for a higher contact rate than a conventional fixed-recycle dialler.
Legacy fixed-recycle dialler
Natta AI Dial Scheduler
See the whole platform in action
An AI-native contact centre your team logs into — telephony, the AI Dial Scheduler, call audits, CRM, analytics, billing and a full API, all under one login.